General Enquiries and Advice
At Yorkshire Energy Services we take pride in our work and promise to do everything we can to make your experience with us hassle free and valuable. Our honest, traditional values mean that we will manage the whole installation process for you backed with a no quibble customer service promise.
As a committed Community Interest Company our primary aim is to strengthen and support UK communities and help as many people as possible access energy saving services and support. We reinvest a proportion of our profits back into energy saving initiatives that help raise awareness of Climate Change, reduce carbon emissions and help fight fuel poverty across the country.
Get in touch today and find out how you can start saving energy and money.
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FAQs - General Advice
Once I have filled out an online application, how long will it take for you to get back to me ?
Your application will be processed within 1 working day of your enquiry. One of our advisors will then contact you to discuss your needs and refer you to one of our registered installers for a technical survey. You will then be sent a letter stating which of our installers is handling your request. Our installers will then arrange a date for your ‘free’ no obligation survey and quote.
Can I change my mind if I don’t want to carry on with an installation ?
Yes, you have up to 7 working days to cancel a job once you have approved your quote. You will be sent all relevant information regarding the cancelation procedure at the application stage.
Who will be carrying out the work ?
Yorkshire Energy Services do not carry out installations but work with an array of carefully selected and respected partners. We find the best nationally accredited installers so you don’t have to. Yorkshire Energy Services offers customers a no quibble guarantee, so if you’re not happy with our service we will do everything in our power to rectify the problem.
How will I know if my property is suitable ?
Our qualified team will carry out a full survey on your property and check every option for an installation. If your property is deemed unsuitable, we will discuss other ways in which we can help you save energy in your home.
Will there be much disruption to my home during an installation ?
Our qualified installers will treat your property with the utmost respect. We make every effort to work as efficiently as possible with minor disruption to your home and daily routine.
Am I entitled to a grant towards an installation ?
Some people may be eligible for a grant to pay for, or contribute to an installation. To check your eligibility and find out what grants are available in your area, contact the Energy Saving Trust on 0800 512 012 or visit www.energysavingtrust.org.uk.
Yorkshire Energy Services offer an Energy Help Loan (subject to status) to help homeowners spread the cost of an installation. To apply for the loan and see if you are eligible contact 0800 052 7496 or register online.
